FAQs

How do I sign in to my account?

Simply enter your previously registered e-mail address and password on the sign-in screen.

I forgot my password. What do I do?

If you know your e-mail address, but have forgotten your password, we will e-mail your password to you. Please visit:

If you are trying to sign in or use the password reminder link above, but you receive an error stating, "The information you provided is not valid," this means that we have no record of a registered user for that e-mail address. You most likely registered using a different e-mail address. If you need to register again, please visit:

If you are trying to register and you receive a message stating, "A shopper with that e-mail address is already registered," this means that an account has already been created for that particular e-mail address. Only one account can be created per e-mail address.

If this e-mail address is yours, be sure to sign in instead of registering again.

I get an error when trying to sign in. What do I do?

If you know your e-mail address, but have forgotten your password, we will e-mail your password to you. Click here if you've forgotten your password.

If you are trying to sign in or use the password reminder link above, but you receive an error stating, "The information you provided is not valid," this means that we have no record of a registered user for that e-mail address. You most likely registered using a different e-mail address. If you need to register again, please visit:

If you are trying to register and you receive a message stating, "A shopper with that e-mail address is already registered," this means that an account has already been created for that particular e-mail address. Only one account can be created per e-mail address.

If this e-mail address is yours, be sure to sign in instead of registering again. On some of our pages the sign-in fields are BELOW the registration fields.

Can I cancel or change my order?

In an effort to keep costs down and to pass those savings along to customers in the form of great prices, My Marketing Store is a fully automated, self-service web site. We provide a PDF proof for each order so that you can determine for yourself whether you are getting the look and quality you expect. As a result, orders may not be changed or cancelled once submitted.

What is your return policy?

My Marketing Store is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet our customer's quality expectations. However, we cannot take responsibility for typing, image, or design errors introduced by customers in the document creation process. In an effort to keep costs down and pass those savings along to our customers, My Marketing Store provides a PDF proof to each customer and does not review card documents for content or spelling.

My Marketing Store guarantees that you will be satisfied with the quality of its products. If you are not satisfied with any product, please contact customer service within 30 days of receiving your order. If you have not received your order by the time it was promised, please contact customer service within thirty days from the date it was promised to arrive.

What methods of payment do you accept?

My Marketing Store accepts the following payment methods on our secure site:

• American Express
• Visa
• MasterCard
• company purchase order

In order to use a company purchase order, please have your accounting department set up purchase order billing with My Marketing Store by calling 978-425-3100, accounting department.

How do I report an unauthorized purchase or billing error?

In the event you have a charge on your credit card statement from My Marketing Store that you do not recognize, please fax a copy of the statement showing the charge to:

My Marketing Store
Attention: Accounting
Fax: 1-978-425-3066

Please provide us with a phone number and time that we can contact you. Please do not e-mail your debit/credit card account information to us, as generally e-mail channels are not secure.

Am I charged sales tax?

Our production facilities are located in Massachusetts. Any customer materials purchased through My Marketing Store and shipped to a Massachusetts address will be assessed sales tax. Any item that is mailed is also assessed sales tax.

What if I want to upload a completed design for print or mail?

My Marketing Store will print your custom design for either bulk shipment or mailing. Following these simple guidelines will help ensure that your printed piece gets to you quickly and looks as you expect:

1. Use the templates provided by My Marketing Store to ensure your design will fit our equipment
2. Check the Artwork specifications to ensure that your files have the right resolution and color qualities
3. If My Marketing Store will be mailing your piece, make sure that your address area conforms to the USPS standards denoted in our templates
4. Save your design as a PDF. If you are unsure of the correct settings for saving a PDF file for print, please refer to our guidelines
5. Select the type of product that fits your design and upload your file!

How can I reduce the file size of the artwork I want to upload?

Image editing software applications enable you to save your artwork in a format of your choice. In general, saving your file as a high resolution JPEG will help to reduce the size of your file while maintaining relatively high quality of your image when it is printed.

The following are tips for reducing file size using specific application software.

Tips on Image Size Reduction using Adobe Illustrator™

If you are using Adobe Illustrator™:

1. Flatten the Illustrator file.
2. Open the .ai file in Photoshop and make sure when Photoshop opens the file it is 1063 x 614 pixels.*
3. Save the file as a .psd to upload.

*If your Illustrator file is too large when you open it in Photoshop, this means that you have an object extending beyond the art board. Open the file in Illustrator and make sure no text or objects go past the black box. Resave the file and go through steps 1-3 again.

Tips on Image Size Reduction using Adobe Photoshop™

To decrease size of a Photoshop file, flatten the file. If it is still too large, save it as a .pdf. Select encoding: jpeg. First select #12 quality. Save the .pdf and check the file size. If the file is still too large, try saving it at lesser and lesser quality until it is small enough to upload.

Tips on Image Size Reduction using other programs

If your file is larger than 4MB, you can try saving it as a PDF or JPEG format. These file formats compress images in different ways to achieve a smaller file size.

• PDF is a good choice for simple line art.
• JPEG reduces the number of pixels and will work well for photographs that are too large to upload. Experiment with different levels of quality when saving to JPEG to get the best quality possible at an acceptable file size (less than 4 MB).

What should I know about color printing and proofs?

Viewing color on your monitor

Computer monitors use RGB to display color. RBG stands for Red, Green and Blue - the same technology used in your television set and in most digital cameras.

Printing technology uses a different technology for representing colors called CMYK - Cyan, Magenta, Yellow, Black. When you print something to the CMYK process, for best results, you need to convert any RBG images, to CMYK images first. Sometimes you'll see some changes to the image when you make this conversion, so it's better that you see the changes first before uploading your file.

Some colors are especially tricky to match between RGB and CMYK. One of the hardest colors to match are blues. In the CMYK Process, some blues that look blue on the computer screen tend to print purple. Also, the lighter the blue, the more purple it gets. For example, a blue gradient that starts with a deep blue will more than likely start to turn purple as it gets lighter. If you have access to a Pantone color chart, you can select from the following blues which have a consistent look on a monitor and when printed using CMYK:

1. 192-1, 196-1 to 227-1
2. 197-2 to 227-2
3. 214-3 to 227-3
4. 211-4 to 227-4
5. 211-5 to 227-5
6. 211-6 to 213-6, 218-6 to 227-6
7. 211-7 to 213-7, 218-7 to 227-7
8. 211-8 to 213-8, 218-8 to 227-8
9. 211-9 to 213-9, 218-9 to 227-9

The differences between monitors

You also have to take into consideration that different monitor types display colors differently. For instance, many LCD or laptop monitors cannot display as much of a range of colors as other monitors. On these monitors, colors can lose contrast and many colors sometimes look similar to others (for instance, dark greens and browns).

Professional designers and prepress companies use color-calibrated monitors to ensure that the color they see on their screens is as close as possible to the actual color of the file. Most home users cannot afford to purchase these very high-end monitors, and therefore have to understand that there will ALWAYS be variance from what they see on the screen to what they see on their printer, or any other output device.

Is your site secure?

My Marketing Store protects its customers and their information using the most advanced standards for security.

We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

What is your Privacy Policy?

Please click here to view our Privacy and Security Page

What are your Terms of Use?

Please click here to view our policy regarding Terms of Use

How are my printed pieces mailed?

My Marketing Store mails your printed pieces using your mail list via first class mail. This ensures that, if you have included a return address, and one of your pieces is not deliverable, it will be returned to you at no cost. Your mailed items will generally reach their destinations in the United States within 8 - 10 days from the time you place your order.